At Sico Store, we specialise in providing high-quality furniture solutions for educational institutions and catering services worldwide. We understand the importance of reliable delivery and satisfaction with your institutional purchases. Below you’ll find detailed information about our shipping options and returns policy.

Shipping Information

Order Processing

All orders are processed within 1-2 business days (excluding weekends and public holidays) from our warehouse in St Albans, UK.

Shipping Options

Standard Shipping:

  • Carrier: DHL or FedEx
  • Delivery time: 10-15 business days after dispatch
  • Flat rate shipping fee: £12.95

Free Shipping:

  • Available for orders over £50
  • Carrier: EMS
  • Delivery time: 15-25 business days after dispatch

Note: We currently do not ship to certain parts of Asia and some remote locations. Delivery times may vary during peak periods.

Returns & Exchanges Policy

Eligibility

To be eligible for a return or exchange:

  • Items must be unused, in original packaging, and in resalable condition
  • Returns must be initiated within 15 days of delivery
  • Original invoice or proof of purchase must be provided

Non-Returnable Items

Due to hygiene reasons, we cannot accept returns on:

  • Cushions, Mats & Rugs (unless arriving damaged or defective)

Additionally, all custom-made furniture items are non-returnable unless faulty, including:

  • Specially sized banquet tables
  • Custom classroom storage units

Return & Exchange Process

  1. Contact Us: Email [email protected] within 15 days of receiving your order using our template below.
  2. Approval: Our institutional support team will review your request and provide return authorization if eligible.
  3. Packaging: Securely repackage the item(s) in original packaging with all included materials.
  4. Shipping: For exchanges, we’ll ship the replacement once we receive your return. For refunds, we’ll process according to the method below.
  5. Inspection: All returns are inspected upon arrival at our warehouse.

Return Shipping

Customers are responsible for return shipping costs unless the return is due to our error or defective merchandise. We recommend using a trackable shipping service and purchasing shipping insurance.

Refund Process

Once your return is received and inspected:

  • Timing: Refunds are processed within 5-7 business days after we receive your return
  • Method: Refunds will be issued to the original payment method (Visa, MasterCard, JCB, or PayPal)
  • Amount: You will receive the full item price minus any original shipping costs (unless return is due to our error)

Exchange Process

For exchanges of the same value:

  • Follow the standard return process above
  • Clearly indicate you wish to exchange the item
  • Specify the replacement item needed
  • We’ll ship the replacement once your return is received

For exchanges of higher value, you’ll need to place a new order for the difference after your return is processed.

Damaged or Defective Items

If your institutional order arrives damaged or defective:

  • Contact us immediately at [email protected]
  • Provide photos of the damage and packaging
  • We will arrange for replacement or repair at no additional cost

Return Request Template

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear Sico Store Team,

I would like to request a [return/exchange] for the following item(s) from my order #[Your Order Number] placed on [Order Date]:

Item(s) to Return:
[Product Name] [Quantity] [Reason for Return]

For Exchanges:
[Desired Replacement Item] [Product Code if known]

Institutional Information:
School/Organization Name: [Your Institution Name] Contact Person: [Your Name] Phone Number: [Your Contact Number]

Please advise next steps at your earliest convenience.

Best regards,
[Your Full Name] [Your Position] [Institution Name]

Contact Us

For any questions about our shipping or returns policy for institutional purchases:

Email: [email protected]
Postal Address: 62 Hatfield Rd, St Albans, GB CH4B 5RE